Return and Refund Policy, Privacy Policy, Terms of Service for HKEM Website, and Contact Information

1. Return and Refund Policy (HKEM):

Right to Cancel:
You are entitled to cancel your order within 30 days without giving any reason for doing so.

Timeframe:
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Notification Method:
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email at hassan@h-k-e-m.com.

Refund Period:
We will reimburse you no later than 30 days from the day on which we receive the returned goods.

Return Conditions:
To be eligible for a return, please ensure that:

• The goods were purchased within the last 30 days.

• The goods are in their original packaging.

Non-Returnable Items:
The following items cannot be returned:

• Goods made to your specifications or clearly personalized.

• Goods that, by their nature, are not suitable for return, such as perishable items or those with an expired shelf life.

• Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Return Costs:
You are responsible for the cost and risk of returning the goods to us.

2. Privacy Policy (HKEM):

Website Ownership:
The HKEM website is owned by Hakim, who is the data controller of your personal data.

Data Collection:
When you visit the HKEM website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the site, and how you interact with the site. We may also collect personal data such as your name, address, and payment information.

Reasons for Data Processing:
Our top priority is customer data security, and we process only minimal user data as necessary to maintain the website. Information collected automatically is used to identify potential cases of abuse and establish statistical information regarding website usage.

Rights of European Users:
If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

Data Transfer:
Your information may be transferred outside of Europe, including to Canada and the United States.

Security:
We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal Disclosure:
We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process.

Contact:
If you would like to contact us to understand more about this policy or wish to contact us concerning any matter relating to individual rights and your personal information, you may send an email to hassan@h-k-e-m.com.

3. Terms of Service (HKEM):

Acceptance of Terms:
By accessing this website, you are deemed to have accepted these terms and conditions.

Cookies:
The website uses cookies to help personalize your online experience.

Intellectual Property:
Unless otherwise stated, Hakim and/or its licensors own the intellectual property rights for all material on HKEM.

User Comments:
Hakim is not responsible for user comments posted on the website.

Hyperlinking:
Certain organizations may link to our website without prior written approval, including government agencies, search engines, and news organizations.

Content Liability:
We shall not be held responsible for any content that appears on your website.

Link Removal:
We reserve the right to request that you remove all links or any particular link to our website.

Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.

Contact Information:

Address: Egypt, Cairo, P.O. Box 11841
Phone: 00201094052056
Email: hassan@h-k-e-m.com